Booking Your Safari:

Q1. Can I pay with my credit card over the phone?
A1. Yes we can take your credit card details over the phone.

b) How to book

Q1. After we have reviewed the information, what are the next steps in formalizing our booking or confirming our trip?
A1. 1. Providing us names of the confirmed travelers as they appear in their respective passports.
2. Billing and shipping addresses to send your safari preparation kit.
3. 1/3rd deposit to hold space for the selected travel dates, payable by any major credit card or by check. (If payment is by credit card, please fill out the credit card authorization form available online
4. You receive an invoice, credit card authorization form (if payment is by credit card) and details of your confirmed program for your review and confirmation.
5. The final payment is due 90 days before departure.

Q2. Once we make a deposit, is the price locked in?
A2. Yes

c) Deposits, balance due dates

Q1. How much is required to reserve my safari?
A1. Upon confirmation, a deposit of 1/3 of your total cost is required. However, full payment is required if your safari is less than 90 days away.

Q2. When is the final payment due?
A2. The final payment is due 90days prior to departure.

d) Early payment – Discounts for early payment or payment in full in advance

Q1) Is there a discount for early payment in full?
A1) Possibly depending on several factors such as length of safari, size of group, how early in advance the payment is made etc.

e) Children

Q1. Are there special rates for children?
A1.Children below the age of 11 years pay 70% of the adult rate when sharing a room with 2 full paying adults. If a child shares a room with one adult or with another child the full adult rate applies.

Q2. Are children allowed on safari?
A2. Tanzania and Kenya are terrific destinations for families and a safari is an amazing experience to share with children, particularly those who are already enchanted by Africa and its wildlife. If you're considering taking young children, however, you should ask yourself if both you and your child can deal with the… complications of travel. For children, especially young children, Kenya and Tanzania can be a mixture of fun (the pool, the beach, playing with other kids) and tedium (the 17+ hour flight, the sometimes long game drives, the need to be well-behaved while dining in restaurants). Also, be sure to speak with your doctor about any health-related concerns related to bringing your child to Africa. However, please note that there are some properties e.g. Treetops and Shimba Hills Hotel do not allow children under age 5 at their lodges for their own safety and comfort.

f) Cancellation policy

Q1. What is the cancellation policy for Kenya.com safaris?
A1. Cancellation policy is as follows:-
- Upto 90 days prior to departure - $750.00 per person penalty
- Less than 90 - 45 days - 33% of total Cost
- Less than 45 days - No refund
- Airfare – Non-refundable

g) Single room supplement (SRS)

Q1. What does (SRS) "Single Room Supplement" mean?
A1. This is a surcharge applied when someone chooses to have a room to themselves i.e. solo rooming. All listed prices are based on 2 people sharing a room.

h) Airline reservations

Q1. Are international airfares from the USA included in the price?
A1. The safari prices provided on our website – www.kenya.com are for ground arrangements only. Round trip international airfare from your home city to Nairobi, Kenya (NBO), Kilimanjaro (JRO) or Arusha (ARK) is extra.

Q2. Do you assist with airline bookings?
A2. Our airline reservations experts assist with airline reservations from US to the Africa.

Q3. Are airport transfers included if we make our own flight arrangements to Africa?
A3. Our airport meet and greet service is part of your africa safari. The airfare is completely separate. Many of our clients often get their airline ticket from frequent flyer miles they have accumulated.

i) Travel Insurance

Q1. Do I need Trip insurance?
A1. We highly recommend travel insurance. Between missed connections, lost or delayed luggage, or medical emergencies, you want the peace of mind that your vacation investment is well protected. As such we provide trip insurance through the best in the business – Travel Guard Insurance. Details shall be sent with your safari preparation kits immediately the reservation is formalized.

Q2. What trip insurance is available and what are the terms?
A2. We offer trip insurance through Travel Guard, A division of AIG. The rates vary between 5-8% depending age and requested benefits. Click here for more information.