Choosing a Safari Provider

Many people think they can save money if they book direct with a Africa tour operator or travel agency in Africa. This is not typically the case, especially when you factor in the extra time, effort and risk involved; If you book direct with individual camps and lodges in Africa they may offer you a discount but then you are stuck trying to figure out who is meeting you at the airport and who is flying you into the bush and so on. You also lose the security of having one company overseeing all of your arrangements with the ability to make changes if they are necessary due to flight delays or other unforeseen problems.

Travel agencies in Africa don't have to abide by the strict consumer protections that are standard in the USA. As Kenya.com client if you have a problem we are here to help you resolve it. We are your advocate. In short if you go it on your own and a problem arises you have no one to assist you (or complain to for that matter). By booking with an American based company you have recourse when you return home. Without Kenya.com, you are on your own.

Is your Safari Secure?

With a growing number of travel specialists to choose from, finding a suitable one - with experience and firsthand knowledge - can be challenging. Kenya.com is a fully licensed travel company, incorporated in California, USA since 1999 as Kenya.com Inc.

As Kenya.com is located in the State of California each client is the beneficiary of our strict consumer oriented Sellers of Travel legislation (all client money must be held in trust, truth in advertising, directing how refunds are handled, etc…). Our California State Registered Seller of Travel number is CST #: 2064740-40. The California State Department of Revenue offers a State Business Records database for use by the general public as a consumer protection program. Simply visit their website and search names that start with "Kenya.com Inc". Alternatively you may phone the California Attorney General's Office toll free 1 800 647 7706.

Important Things to Know before you Book your African Safari

Here are the 10 most important things to look for when choosing a travel agency to handle your trip to Africa. Whether you book with Kenya.com or another travel agency, make sure you work with a company that:

1) Has hands on knowledge. Make sure that whoever you book with has extensive personal travel experience in Africa. We know Africa intimately. Each of our professional safari consultants has lived and worked in Africa. Managing director Ian Proctor has personally stayed at over 250 hotel / lodge / camp properties in east and southern Africa and inspected hundreds more! Our consultants spend 6 to 8 weeks each and every year in Africa; not only to insure that each property meets the high standards we demand for our clients (it is our policy to regularly, and personally, visit every property we recommend, and many others besides), but also because we love Africa and its wild areas.

2) Is prompt and reliable. Are calls answered? Are emails and phone messages replied to in a timely manner? Does the company offer toll free number? We are best known for our attentive service, attention to detail, and honesty. Our California office is open between 10 AM and 6 PM weekdays and we look forward to discussing the various travel options with you.

3) Can handle all of your travel arrangements including accommodations, air tickets and travel insurance. We can and it pays to have one agency watching over your entire trip from start to finish.

4) Does not charge a booking fee or a fee for changes to your itinerary (and these can be numerous). Kenya.com does not require an upfront deposit and we do not charge any booking or change fees. We do charge a US $30 person air ticket ticketing fee when issuing air tickets.

5) Accepts credit cards for payment. Charge cards provide better consumer protection than payments made by check or wire transfer. They also make payments simple. Kenya.com accepts payment by American Express, Master Card and Visa.

6) Is USA based / licensed / registered. Only 14 states license or regulate travel agents of these states, there are currently only six states which require registration. California is one of these states. Kenya.com is licensed and registered in California.

7) Is a member of the American Society of Travel Agents (ASTA) which is recognized as the leading symbol of travel professionalism and integrity. This is the affiliation most often endorsed by the media when recommending how to find a reliable travel agent. All ASTA member agents must abide by

8) Is friendly! Planning a trip to Africa is an exciting process, made even more so when you are working with a travel agent who is both friendly and passionate about what they do! Call Kenya.com toll free 1.866.359.8623 (we are in between 9 AM and 6 PM weekdays California Time) and begin your safari today!

WHY KENYA.COM?

Q1. Are you a registered company with the Kenya Tourist Association or

are there references that you could provide for us?

A1. We're members of KATO as well as all premier Africa Travel organizations. We are corporate members and representatives of the East African Wildlife Society (EAWLS) as well as Members of the American Society of Travel Agents (ASTA). Our service quality and performance conforms to exacting standards of excellence. The company is fully insured, bonded and officially registered in the US as a seller of travel.Our CST number for the last 8 yrs is 2064740-40.

We have an "AA" rating from the Better Business Bureau (BBB) where we've been members in good standing for 8 years. Click here for more details:

For over 15 years Kenya.com has been committed to exceeding client expectations. Click here to review client testimonials:

Guides

Q1) Do all guides/drivers speak English?

A1) All our guides/drivers are fluent in English and have a minimum 10yrs experience and licensed by the Kenya Government.

Kenya.com Best Price Guarantee

Finding the best safari price should not be tedious. That's why Kenya.com created the Best Safari Price Guarantee - allowing you to book your safari with confidence. Kenya.com will beat any safari price quote for the same "Apples for Apples" Kenya, Tanzania or Kenya Tanzania combination safari from a reputable well established US or Canada based safari provider. (Terms and Conditions)

1.866.359.8623 today and talk to a Africa safari professional about finding the best safari deal.